← Xavier Bennet · Playbook · non-confidential sample
Crisis / DR brief
For executives and agencies when the event is nationally significant. One page. Spoken, then sent.
Situation
Event — what, where, since when.
Severity — P1 / crisis / DR invoked. Why this is not a normal major.
Customers — who cannot transact or connect. Honest unknowns marked as unknown.
Actions in train
Restore — current technical path, vendor on the bridge Y/N.
People — IC, deputy, comms owner, fatigue swap time.
Agencies — who has been told (TIO, emergency services, regulator) and who has not yet.
Decisions needed
1. Invoke DR / stay on primary — recommendation and why.
2. Public statement now vs next clock — owner.
3. Anything legal/comms must not say.
Next update
Time + timezone. Same three facts: impact, action, next clock.